Millwall TV annual and monthly passes

[BigPaul]

I know I keep banging on about this, but there is an increasingly prevalent issue, which I can only see getting even worse.

If Millwall said to you at the start of the season, OK, you can buy a season ticket to watch all home matches for X amount, you accept the price and duly buy said season ticket.
After the international break, you are really looking forward to the first home game in three weeks, and you see a message on the OS.
That message says,
"Sorry, but season ticket holders cannot come to this match. Your tickets will not be valid, as we have sold your seats to some other people who have paid more than you did."

You would be quite rightly outraged, but this is effectively what is happening to anyone who has bought a monthly or annual pass.

It was bad enough when it was just Sky messing things up in the UK, but now they are selling more and more of our matches to "overseas broadcasters".
Why should I have to fork out to pay Bein Sports, when I have already paid Millwall TV for that privilege?

It is yet another example of how football has lost sight of the importance of real fans, in favour of those with the most money.
Discuss...

 

[E18 wall]

Did they reply to your email last week BP?

 

[BigPaul]

Did they reply to your email last week BP?

No. So I have copied the same message to Alex at the club. Thought he didn’t reply the last time I emailed him, so I’m not to hopeful.
Do you think it’s me?
Maybe I should email JB directly.

 

[E18 wall]

No. So I have copied the same message to Alex at the club. Thought he didn’t reply the last time I emailed him, so I’m not to hopeful.
Do you think it’s me?
Maybe I should email JB directly.

Doubt they are avoiding you Paul more like the legitimate grievance for which they can't answer in their favour.

 

[BigPaul]

Doubt they are avoiding you Paul more like the legitimate grievance for which they can't answer in their favour.

One thing does seem strange.
If it is true that they have refunded those who bought match passes for the WBA game, why have they not made a similar offer to those with monthly or annual passes?
That’s discrimination, that is.

 

[onlyagame]

One thing does seem strange.
If it is true that they have refunded those who bought match passes for the WBA game, why have they not made a similar offer to those with monthly or annual passes?
That’s discrimination, that is.

I’m not sure they offered, you had to ask.
I didn’t bother as I wasn’t really entitled to watch the match in the first place but in your case you are 100% right to complain

 

[Terry_Hurlock]

I pay for the annual, but go to half the games, then find out half the games I don't go to, I'm not allowed to watch.

You're bang on Paul, it's a piss take.

 

[BigPaul]

Doubt they are avoiding you Paul more like the legitimate grievance for which they can't answer in their favour.

I’m not sure they offered, you had to ask.
I didn’t bother as I wasn’t really entitled to watch the match in the first place but in your case you are 100% right to complain

Latest news!
I have just received an email from Max McClellan. Alex passed my email to him as it is his area of responsibility.
I will give you more details of what he said tomorrow, but my initial reaction is as follows:-
1. Impressive to receive a message at 9 pm on a Friday night
2. He went to great lengths to explain in detail the reasons behind the technical issues. Suffice to say for the moment that the problems were entirely outside the club’s control. I suspected this anyway.
3. There will be some form of refund for monthly and annual pass holders, but it will be calculated at the end of the season. I can understand this too.
4. My overall impression is that Max seems to be absolutely excellent and I’m very satisfied that he took the trouble to explain everything in such detail, top marks.

He also shared some information regarding future developments, which should be excellent when they arrive.

I will share more tomorrow when I’m on my PC.. it is easier than from my iPad.

 

[Deleted member 2252]

Latest news!
I have just received an email from Max McClellan. Alex passed my email to him as it is his area of responsibility.
I will give you more details of what he said tomorrow, but my initial reaction is as follows:-
1. Impressive to receive a message at 9 pm on a Friday night
2. He went to great lengths to explain in detail the reasons behind the technical issues. Suffice to say for the moment that the problems were entirely outside the club’s control. I suspected this anyway.
3. There will be some form of refund for monthly and annual pass holders, but it will be calculated at the end of the season. I can understand this too.
4. My overall impression is that Max seems to be absolutely excellent and I’m very satisfied that he took the trouble to explain everything in such detail, top marks.

He also shared some information regarding future developments, which should be excellent when they arrive.

I will share more tomorrow when I’m on my PC.. it is easier than from my iPad.

Good stuff. That's a decent response to be fair!

 

[BigPaul]

Good stuff. That's a decent response to be fair!

I have to say I was well impressed. And to be even more fair, that doesn’t happen very often.
Also, you have a PM.

 

[Deleted member 2252]

I have to say I was well impressed. And to be even more fair, that doesn’t happen very often.
Also, you have a PM.

Just about to have a look, mate.

 

[‘ArryBoy]

Latest news!
I have just received an email from Max McClellan. Alex passed my email to him as it is his area of responsibility.
I will give you more details of what he said tomorrow, but my initial reaction is as follows:-
1. Impressive to receive a message at 9 pm on a Friday night
2. He went to great lengths to explain in detail the reasons behind the technical issues. Suffice to say for the moment that the problems were entirely outside the club’s control. I suspected this anyway.
3. There will be some form of refund for monthly and annual pass holders, but it will be calculated at the end of the season. I can understand this too.
4. My overall impression is that Max seems to be absolutely excellent and I’m very satisfied that he took the trouble to explain everything in such detail, top marks.

He also shared some information regarding future developments, which should be excellent when they arrive.

I will share more tomorrow when I’m on my PC.. it is easier than from my iPad.

Paul,
Pt 3 - is this referring to games like the WBA game where transmission was delayed/lost. Or for games overseas supporters paid for in their annual pass, but subsequently can’t be seen as Sky has grabbed them?

 

[BigPaul]

Paul,
Pt 3 - is this referring to games like the WBA game where transmission was delayed/lost. Or for games overseas supporters paid for in their annual pass, but subsequently can’t be seen as Sky has grabbed them?

Hi Dave,
He is talking about games like WBA, where the quality was not acceptable.
I will broach the subject of the "lost" games when we have a better relationship.
It's early days, but I think he may live to regret sharing his email address with me.

 

[BigPaul]

I haven't forgotten to update you all about Max's reply.
But, I have just had a further message from him this morning. (email can be a wonderful thing!)
I'm going to watch today's game and let you know afterwards what is coming soon for us armchair supporters.

 

[E18 wall]

I haven't forgotten to update you all about Max's reply.
But, I have just had a further message from him this morning. (email can be a wonderful thing!)
I'm going to watch today's game and let you know afterwards what is coming soon for us armchair supporters.

Id bet my bottom dollar that you was one of those kids that had a penpal in strange places like Nebraska or sveltstaad.

 

[bazzwall]

I haven't forgotten to update you all about Max's reply.
But, I have just had a further message from him this morning. (email can be a wonderful thing!)
I'm going to watch today's game and let you know afterwards what is coming soon for us armchair supporters.

BP, reckon you will soon be offered the role of Liason Officer, company car etc.

 

[BigPaul]

BP, reckon you will soon be offered the role of Liason Officer, company car etc.

All in good time, Bazz.

 

[BigPaul]

OK, here's the information....
The quality issues this season have been because the EFL removed the ISDN lines from our stream provider and supplied sub standard equipment to replace them.
This has been sorted out now, but there were some issues for Karl and Max to use the new equipment as they were not familiar with it.
Why the EFL did this is a mystery, even to Max.

The good news is that our streaming provider is changing. This will also involve a new website and a new app. Apparently, both Portsmouth and Sunderland are examples of what we can expect.
I raised the issue of the never ending pop ups and having to sign in twice or 3 times on the OS, and he was already aware.

The new system for match streams will be in place for the Burnley game at home at the end of the month.

Today, for me the match stream was poor in the first half, but ok for my son who lives elsewhere in France.
So, at half time, I moved to Luxembourg and switched browser to Firefox and the quality improved dramatically. So, make of that what you will.

 

[BigPaul]

Id bet my bottom dollar that you was one of those kids that had a penpal in strange places like Nebraska or sveltstaad.

Helga was such a beauty in her photos.
Sadly, it turned out that was her friend.
If only there were video calls back in the day.

 

[Brusselslion]

OK, here's the information....
The quality issues this season have been because the EFL removed the ISDN lines from our stream provider and supplied sub standard equipment to replace them.
This has been sorted out now, but there were some issues for Karl and Max to use the new equipment as they were not familiar with it.
Why the EFL did this is a mystery, even to Max.

The good news is that our streaming provider is changing. This will also involve a new website and a new app. Apparently, both Portsmouth and Sunderland are examples of what we can expect.
I raised the issue of the never ending pop ups and having to sign in twice or 3 times on the OS, and he was already aware.

The new system for match streams will be in place for the Burnley game at home at the end of the month.

Today, for me the match stream was poor in the first half, but ok for my son who lives elsewhere in France.
So, at half time, I moved to Luxembourg and switched browser to Firefox and the quality improved dramatically. So, make of that what you will.

Thanks for the update.

ISDN is being phased out worldwide and I don't think that it will be supported in the UK after 2025, so that may explain the change?

What it doesn't do is explain why the new equipment/ protocol doesn't work. My theory - without a thread of evidence to support it - is that the provider in question has adopted an AGILE based Project Management methodology. This basically means that products are released untested and bugs fixed when the user reports them. Supporters of the AGILE methodology would say that is not the case and that I don't understand the philosophy behind AGILE. At least they are right on the second point. Rant over (for now)